Hi Amanda,
Thank you for taking the time to share your review on our Ambrosia Bracelet. We're delighted to hear that you find this piece pretty and delicate.
We sincerely apologize that one of the charms seems to be missing from your bracelet. Our team has reached out to you in a separate email to understand your case better and offer a resolution.
We value your feedback as it helps us improve our products and services. Please feel free to let us know if there is anything else we can assist you with.
Thank you for your patience and understanding. We hope to resolve this matter for you soon.
Warm regards,
Sangeeta
Senior Customer Service Representative