We are looking for a highly motivated and customer-oriented individual to join our team. This is a fantastic opportunity for anyone who is looking to gain practical experience in the retail and ecommerce field.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers, and provide crucial support to our operations department, ensuring the smooth and efficient process of our day-to-day operations. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged.

• Customer Inquiry Management:
  Respond to customers over multi-channel communication platforms such as email, phone, text, social media (Facebook, Instagram, TikTok) and face-to-face and resolve queries in a timely manner.
• Respond to customers with general enquiries about products, services offered as well as placement of orders, refunds, cancellations or exchanges if any in a timely manner.
• Maintain a deep understanding of the product catalogue, promotions, and website functionality to provide knowledgeable support.
• Ensure compliance with communication procedures, guidelines, and policies.
  

Issue Resolution & Problem Solving:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure consistent brand service standards across all channels, including offline and online.
• Allocate time to work at BIO retail store to stay updated on customer behaviour, preferences, and needs.
• Provide accurate, complete information by using the right methods and tools for reporting

Optimizing Customer Engagement:

• Identify areas for enhancing the efficiency of the customer service process and collaborate with the team to implement improvements in this process.

Collaboration & Reporting:

• Collaborate with the order fulfilment team to address customer requests and ensure orders are promptly processed.
• Correct tagging of tickets to ensure accuracy in reporting.
• Update Standard Operating Procedures (SOPs) as needed to ensure accuracy and relevance.
• Collaborate with other departments to improve overall customer service experiences and processes.
• Report common customer concerns to the management team and provide insights on possible improvements.
• Assist any other duties or responsibilities assigned
  

• Preferably Nitec, Diploma, Degree in hospitality or a relevant field a plus.
• At least 1 year of relevant experience, open to fresh graduate.
• Demonstrate excellent written and verbal communication skills, with a knack for creative writing.
• Demonstrate patience, compassion, and a passionate commitment to maintaining excellent service standards.
• Act as the customer's advocate and go the extra mile to ensure their satisfaction.
• Stay up-to-date with customer service management trends and technology to ensure the brand experience remains competitive.
• Proficiency in Microsoft Office applications such as Word and Excel.
• Proficiency in Google Workspaces.
• Display exceptional multitasking abilities, managing multiple projects simultaneously.
• Take initiative, showing resourcefulness, has a problem solving mindset and a sense of urgency to meet deadlines.
• Show meticulous attention to detail, able to follow-through on projects.
• Able to work independently as well as collaboratively.
• Have a can-do attitude and is a problem solver.
• Passion for fashion and jewellery
  

Interested? Please email us at hiring@byinviteonly.shop with your CV/resume and portfolio.

We will get back to you shortly should you be selected for an interview.

Thank you.